eZee Technosys Pvt. Ltd.

Front Desk 7.0 2

• Front desk 7.0 error at the time of backup
• Crystal Report Error in NextGen 7.0

Burrp 7.0 2

• Inventory Module Training video
• How to change item search view in eZee Burrp 7.0

eZee Frontdesk - Frontoffice 78

• Hotel's ledger has already made payment however city ledger report still shows balance as due?
• How can I take group booking in eZee Frontdesk? OR In other language, How to book several rooms under single guest?
• Is it possible to reactivate reservations which were marked as No Show/Cancel/Void?
• How to update room inventory from eZee Frontdesk to channel manager?
• Is it posible to add tentative/Unconfirmed booking in eZee Frontdesk?

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eZee Frontdesk Configuration 57

• Unable to perform night audit, its grayed out. or How to give privilege to the user for night audit?
• How can I configure Revenue BreakDown in eZee Frontdesk?
• What is City Ledger accounts in eZee System?
• Is it possible to reset bill/receipt number everyday? Can we make it date wise prefix? Is there any option?
• What is database authorization process?

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Common/General NextGen Queries. 5

• What are the System requirements for Nextgen products?
• Is eZeeBurrp and Frontdesk required on the machine, in which Swipe card Reader is installated?
• Does your PMS software works on mac operating system?
• Can I get a manual of BIR Configuration in eZee Frontdesk?
• What is virtual room in eZee Frontdesk?

Integration 8

• I am using eZee Frontdesk and eZee Reservation and both softwares are integrated with each other. However I am not receiving booking from eZee Reservation to eZee Frontdesk although I click "Retrieve Web Reservation" Button.
• Issue with sending SMS. In the SMS tray/log, it says that template does not match.
• Can i make changes to the template once it is approved by the telecommunication Service Provider?
• Steps to enable email notification on Guest Check In.
• Steps for exporting of data in CSV format for any third-party accounting interface

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Issue and Errors 7

• Getting error -1: 208 Invalid Object Name "NextGen_Log.dbo.new_WebInventory_Log".
• Sorry you can not perform this operation. Reason: Selected room occupancy does not match with this transaction.
• Invalid Printer Specified
• GDI+ Error in eZee FrontDesk
• [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'dbo.split'. error

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Front Office 35

• I have a guest that is not staying with us, but would like to purchase some stuff like attraction tickets from us. how do i go about the posting since guest is not staying with us, they won't have a folio to post to?
• I want to apply 12% tax on all extra charges.
• We have eZee FD desktop and i want use it from another location through iPad and tablets, is it possible?
• Can have a print of the receipt after refunded and voided the transaction during night audit?
• I have added allowance as extra charge in FDC but in room it´s not showing up.

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Frontdesk Reports 8

• How to check occupancy for particular day including In-house and due out rooms?
• Meal Plan Report
• Where can I find monthly cash report? OR I need to check how much monthly cash we got?
• Monthly Statistics Report
• Guest Message Report

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eZee Frontdesk Reports 5

• House Use Report
• Monthly Meal Plan Costing report
• Rate Card Report in eZee Frontdesk
• Departial List Report in eZee Frontdesk
• Producation Analysis Report in eZee Frontdesk

eZee Burrp BackOffice 47

• How to Configured gmail Account in eZee Burrp Backoffice?
• Can I get a manual of BIR Configuration in eZee BurrP?
• What difference is there b/n average cost and weighted cost?
• How to update current stock in eZee Burrp Backoffice?
• Formula for WAC

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Kitchen Display System 8

• I would like to have a screen in the kitchen to display the orders for my kitchen staff
• How do i Activate Kitchen Display System?
• How to show menu items on Kitchen Display System (KDS) that get punch from eZee POS Burrp?
• Monitor required for Kitchen Display system(as a hardware)?
• Can I use only one mode in Kitchen Display System (KDS) ?

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FAQ 61

• How can we add modifier items on KOT?
• How can we manage inventory consumption for menu item sale?
• Can cash drawer can be used/integrated with eZee Burrp?
• Is it possible to change the driver details, once delivery order is marked driver out?
• How can I check tax bifurcation report in POS Back Office?

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Store Operations 18

• In POS back office "Item stock ledger", what is the difference between Average Purchase Price and Average Price?
• How weighted average cost is calculated in the system?
• What is the difference between Average Purchase Price & Average Price?
• How can I configure liquor bottle in eZee Burrp, as we purchase liquor in Boxes and it is sold loose in "shot"?
• How to manage the production/Manufacturing item in eZee Burrp backoffice?

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Fiscal Printer 3

• Can you give me a model number of any Fiscal printer you have already integrated ?
• Can we print a normal receipt if the Fiscal receipt in ON?
• Can we print a guest check from the fiscal printer?

Outlet Operations 13

• How to Include buffet recipes in eZee POS Back office ?
• How to add images for Menu items in eZee Burrp.?
• How to set privileges of table for user?
• How can i merge quantiity of the items which are in different kot on one table but want to display in receipt with total?
• How to change fonts in Receipts from Bold to Regular for the Windows template?

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Technical Details 0

Printer Settings 3

• POS printer Settings
• USB port printer compatibility
• Not able to Print KOT and receipt even the test prints works fine.

eZee Burrp Reports 3

• Sales Report, Sales Summary & Daily Sales Report showing Difference
• Server Performance Report
• How to track the record for the rate of the complimentary item when the complimentary item is an open item.?

NextGen Errors 28

• Access to the path is denied.
• -1: Year, Month, and Day parameters describe an un-representable DateTime.[convertDate]
• Description: -1: -1: SqlException:- A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL S
• Description: -1: -2: SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. // SqlErrorNumber:- -2 [getTranData-clsRoomOperation]
• Description: -1: 0: There is already an open DataReader associated with this Command which must be closed first. [GetCurrentTime-clsParameter]

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FAQ 25

• How can I install WordPress plugin for eZee Reservation?
• How to set minimum nights for the my website as well as all the OTAs?
• How I can sort the room type images on my booking engine page?
• How to Configure quick notification Email to Hotel as soon as the Guest /Booker makes a reservation from Booking Engine as well from OTA?
• Change the fonts in to the Email Template in eZee Reservation.

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Technical Details 1

• Which Platform, Language, Database is used in eZee Reservation?

Common 0

General 11

• How can I check live rates of all my each Channels integrated with eZee Centrix?
• How to configure default number of Nights and Arrival date for booking box on Website??
• Do you provide a GDS connection?
• Can I stop-sale on OTA at anytime?
• Is it possible to connect your channel manager(eZee Centrix) with GDS system?

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Technical Details 1

• Which technology, platform, database, language used in eZee Absolute?

General 14

• What size tablet should the restaurant adapt for eZee iMenu?
• What all are application used in interface between eZee Burrp and eZee iMenu?
• What is the minimum hardware requirement to use the iMenu Application?
• Is Internet connectivity required to use eZee iMenu?
• How many languages are supported by iMenu?

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Introduction 2

• What is iFeedback ?
• Configuration of Thank you email in iFeedback !!

Technical Details 2

• Which Platform, Language, Database is used eZee iFeedback?
• How to push inventory manually from eZee Frontdesk (PMS) ?

General 3

• What is Appytect?
• How many apps can I build from one account in eZee Appytech?
• Do I need to have a Google or Apple developer account for publishing the App?

General 8

• Which types of report we can see in ezee i report for FD and Burrp?
• iReport is not working?
• How i can input, token number in eZee iRS (iReport Service)?
• What is Token Number in iReport?
• How and where i can find token number to see iReport with my eZee application?

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General 3

• Is there any problem if I export menu items and inventory items from H.O for new branch as excel sheet then import them to new branch server instead of making sync from H.O to this new branch.
• What is BookingSuite - RateManager?
• What is eZee Sync

Miscelleneous 14

• Is it possible to access eZee software on my iPad or android tablet?
• I would like to format/transfer our system due to some technical issues. What is the process for license surrender and license reinstatement?
• When I start eZee FrontDesk/eZee Burrp, It says "Database can not be connected"
• Can I configure auto backup on hourly basis?
• Can I delete the old backup files ?

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Keycard/Doorlock - How To 0

Keycard/Doorlock - Known Issues 0

MyKad - Known Issues 1

• Error : Method not found ; MyKad : SCR3310

Tech 1

• How to Register a DLL/OCX file ?

Siteminder 1

• Can eZee system connect with SiteMinder ?

Tally 3

• Method not found "System.Data.DataSet eZeeNextGen.Core.clsDSeskUser.getLis
• Error in TDL
• Steps to post transactions, Business source wise to Tally

MYEG 1

• MYEG Integration

SMS Integration 1

• SMS service providers ask to approve the template

Port - Forwarding 1

• How to do Port- Forwarding in Nexxt Solutions Router

eZee Autocount 2

• Integration & Operations of eZee Autocount
• QuickBook Interface Mapping

General 1

• Is there is bond period, if i signup for eZee Ultimate?

Common - All Products 10

• Can we have transaction in multiple currency in eZee System?
• What are the limitations in the Trial Version?
• What features would be provide in demo trial period?
• Can we get extension of demo version?
• What would be the configuration criteria in demo/Trial account, would all the configuration be done or some of the major thing would be configure?

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Sales and Pricing 3

• How much does your eZee Software cost?
• Can I pay quarterly or yearly instead of monthly?
• Who uses your product? Do you refer clients?

General 1

• What are the requirements for implementing Call Center?

Cash Drawer 1

• Cash drawer gets open on all the operation including settlement and KOT print

Printer Settings 1

• Optimus Printing Setting