eZee Technosys Pvt. Ltd.

eZee Frontdesk - Frontoffice 78

• Hotel's ledger has already made payment however city ledger report still shows balance as due?
• How can I take group booking in eZee Frontdesk? OR In other language, How to book several rooms under single guest?
• Is it possible to reactivate reservations which were marked as No Show/Cancel/Void?
• How to update room inventory from eZee Frontdesk to channel manager?
• Is it posible to add tentative/Unconfirmed booking in eZee Frontdesk?

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eZee Frontdesk Configuration 57

• Unable to perform night audit, its grayed out. or How to give privilege to the user for night audit?
• How can I configure Revenue BreakDown in eZee Frontdesk?
• What is City Ledger accounts in eZee System?
• Is it possible to reset bill/receipt number everyday? Can we make it date wise prefix? Is there any option?
• What is database authorization process?

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Common/General NextGen Queries. 5

• What are the System requirements for Nextgen products?
• Is eZeeBurrp and Frontdesk required on the machine, in which Swipe card Reader is installated?
• Does your PMS software works on mac operating system?
• Can I get a manual of BIR Configuration in eZee Frontdesk?
• What is virtual room in eZee Frontdesk?

Integration 8

• I am using eZee Frontdesk and eZee Reservation and both softwares are integrated with each other. However I am not receiving booking from eZee Reservation to eZee Frontdesk although I click "Retrieve Web Reservation" Button.
• Issue with sending SMS. In the SMS tray/log, it says that template does not match.
• Can i make changes to the template once it is approved by the telecommunication Service Provider?
• Steps to enable email notification on Guest Check In.
• Steps for exporting of data in CSV format for any third-party accounting interface

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Issue and Errors 7

• Getting error -1: 208 Invalid Object Name "NextGen_Log.dbo.new_WebInventory_Log".
• Sorry you can not perform this operation. Reason: Selected room occupancy does not match with this transaction.
• Invalid Printer Specified
• GDI+ Error in eZee FrontDesk
• [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'dbo.split'. error

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Front Office 35

• I have a guest that is not staying with us, but would like to purchase some stuff like attraction tickets from us. how do i go about the posting since guest is not staying with us, they won't have a folio to post to?
• I want to apply 12% tax on all extra charges.
• We have eZee FD desktop and i want use it from another location through iPad and tablets, is it possible?
• Can have a print of the receipt after refunded and voided the transaction during night audit?
• I have added allowance as extra charge in FDC but in room it´s not showing up.

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Frontdesk Reports 8

• How to check occupancy for particular day including In-house and due out rooms?
• Meal Plan Report
• Where can I find monthly cash report? OR I need to check how much monthly cash we got?
• Monthly Statistics Report
• Guest Message Report

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eZee Frontdesk Reports 5

• House Use Report
• Monthly Meal Plan Costing report
• Rate Card Report in eZee Frontdesk
• Departial List Report in eZee Frontdesk
• Producation Analysis Report in eZee Frontdesk