eZee Technosys Pvt. Ltd.

Q: Guest requested to keep the balance payment for next reservation?

Solution:

- If payment is taken into the existing room, refund the payment 

   Refer below screenshot to refund the payment

- If the guest has not confirmed the next arrival date, "create a city ledger account with the guest name and enter the payment. "

  Refer below screenshot and link for the create a city ledger account with the guest name and enter the payment into city ledger account

   Link: https://ezeesupport.freshdesk.com/support/solutions/articles/9000078259-how-to-add-payment-to-city-ledger-or-credit-accounts-payment-received-from-ledger-on-behalf-of-foli

- When the guest check-in posts the charges into the city ledger.

  Open room >> payment details >> post payment by selecting city ledger account.

Refer below link if City Ledger Balance is showing balance Due.

https://ezeesupport.freshdesk.com/support/solutions/articles/9000015633-hotel-s-ledger-has-already-made-payment-however-city-ledger-report-still-shows-balance-as-due-

Note: Make sure that the payment type used for a refund and new settlement on the reservation is same so that the cashier report shows correct collection for that day or shift.