Front Office

Front Office

Can you Explain me How can I do refund to guest in eZee Frontdesk ?
eZee application only allows user  to refund when there is the negative balance.   For perform refund operation  open room >> Payment info...
Tue, 5 Jul, 2016 at 5:38 PM
I m trying to make my Hotel logo looks bigger in the template is that possible ?
No, you can not enlarge your property logo.It will take by default uploaded size. Also,  check the bellow screenshot from here you can insert the propert...
Mon, 6 Mar, 2017 at 11:03 AM
Can you Give me some info about the room status colors and where it is used?
Yes Sure. We do have the option at eZee front desk configuration to assign the different colour for different room status which you can  assign from be...
Tue, 5 Jul, 2016 at 5:36 PM
Please provide me the report which show’s all outstanding payment for guest?
Please follow the below steps for the same: eZee Logo>>Select>>Report view>>Select back office. Kindly refer the report, " G...
Tue, 5 Jul, 2016 at 5:35 PM
Getting below mentioned message when trying to check out the guest. "Sorry, you cannot transfer Balance amount on selected folio. Reason: This folio has been Checked Out."
Reason : On General Information tab, you have selected Checked out folio number for folio transfer. You may refer below screenshot for the same. ...
Tue, 5 Jul, 2016 at 3:30 PM
How do I combine a split folio?
Please find the below steps for merging the split folio: Open Room >> Rate Information >> Merge Bulk Rent. (All balance of other folios ...
Tue, 5 Jul, 2016 at 5:07 PM
How to export the folio/receipt/voucher in xls or any other format?
Please find the below steps for exporting the folio/receipt/voucher in xls or any other format Step:1- Make sure the options are unchecked. ...
Tue, 5 Jul, 2016 at 5:14 PM
How to add the Hotel Image in eZee Front desk and how to set the Images for room?
Please follow the below steps for adding the Hotel Image in eZee Front desk and to set the Images for room: Step-1: You can set the Hotel Image in e...
Tue, 5 Jul, 2016 at 5:21 PM
Why Room posting numbers are vary in “Sales Summary” report.
Room Service and Room posting are different. Room service is ORDER TYPE, that means can post to the room from that ORDER Type only.  And Room Postin...
Tue, 5 Jul, 2016 at 5:27 PM
I have created another currency. I am unable to change base currency to that currency, as this is creating a confusion to our guest with invoice in base currency.
You can always print invoice in the different currency if you already have defined.  Please refer the below screenshot for the same.
Tue, 5 Jul, 2016 at 5:28 PM