Query :
Whenever any client reports a concern regarding "low/wrong rate booking"
Steps to check:
1) The very first and primary thing we need to check is Deals and Monthly Rates with Extra Net Rate of specific Channel for which the rates are showing low/wrong rate booking
Please refer below screenshot
Compare this rates with extranet rates of the Channels.
- If rates in extranet rates of the Channel is showing different with "Deals>> Monthly Deals" Rates in eZee than check Update Log and Server Log as shown in below screenshot
Update logs and the Server logs.
